30-day money-back
All annual shared, WordPress, and email plans include a 30-day money-back guarantee. Cancel within 30 days for a full refund.
Pro-rated refunds
VPS, dedicated, and cloud services are pro-rated on cancellation (minus setup costs and one-time fees).
Non-refundable
Domain registrations, SSL certificates, and licenses (cPanel, WHMCS, Windows) are non-refundable once provisioned.
How to claim
Open a billing ticket in the client area with the reason. Refunds processed to the original payment method within 7 business days.